I am from Dubai having very poor service from FGB known to all;
Had credit card with this bank for more than year and tried to cancel to secure back my security cheque;
Surprisingly these are following instances taken place;
1) When i called for cancellation, agreed and informed some rep from retail banking will call for further process; and i clearly informed about return of my security cheque;
2) 3 to 4 times retail banking reps called me and informed i will not get security cheque on return;
3) Yesterday some body else called from bank and informed that even No Liability certificate will not be issued;
What is the system they follow during cancellation of credit card?
When they take credit card, very sweet words from the rep;
But Today very rude words for all answers?
Whom to complain about this bank ; pls help me;
I want ot get back my own security cheque bcoz during credit card process, rep clearly said security cheque will be returned on cancellation;
But today they are not ready to give back my own personal cheque? Why?
Just send me the details to get the cheque back: Thanks