I just want to ask if any of you might have an idea on how to deal with this problem.
I applied for a postpaid plan last May 2010, everything was ok. But, after 3mos I just noticed that my bill keeps on increasing even im paying my monthly dues. When i go to one of their business centre, they told me that the add-ons was because of this "My Family" in which if you add this particular number to that list then whenever you call them the rate will be 50% less ( which by the way was stated in the kit ) but little did i know that there is a charge of 5dhs per number every month which im not aware of and also not stated on the kit they provided. I added 8 numbers so automatically it is additional 40 dhs per month whether you use it or not. Also one my friends bill was added on my bill it was like 400 dhs ( according to the customer service it is because i added that number to "my family" and that the plan that my friend have is like something that whenever she will call me that bill will be coming to my account ). So I complained, for like 5 times in a different service centre. Its like how am i able to know that this person got that particular sim or plan? But, sad to say im just wasting my time they just keep on sending and giving me the ticket number but nothing is happening. Then, I stopped paying it. They cut my line last September 2010. Now someone from Blkish and Al Wasl Advocates is calling me and asking me to pay my outstanding bill of 2,700 dhs ( originally was 1,600 dhs only ). The reason it is increasing is because of that 40 dhs charge for that particular "my family" service ( which by the way, i wasn't using for the last 2 yrs ). So i just keep on telling them to remove that 40dhs per month charge they added since my line was cut til date then i will pay ( certainly because it is just not right to pay for something that you didnt even use? ). By the way, the charges itself already accumulates to 960 dhs additional. Sorry if its too long, hoping somebody would give a time to read it. My question is what if i will not settle it because they dont want to do what i have requested, what are the risk that can happen? Can they sue me for this? Can they issue a travel ban for me? Please... Please.... i need help would be glad to settle this as long as it wouldn't sound unfair to me atleast!
Thank you so much and God Bless!!!