Dec 27, 2008
I know it's a bit little too late to answer your post .
The booklet that comes with the credit card explains everything and is pretty much clear and obvious.
The bonus miles you'd get is a promotional offer and is for a limited time only, unfortunately for me i registered for my card after the promotional offer has ended and i could not avail my bonus skyward miles nor the egate offer. after all it was my mistake.
second thing you'd notice is that you have a maximum limit for skywards miles every month, for a gold credit card the maximum miles you could get is 4000, that is if your total purchase for the month is AED 4000 or above. for platinum credit cards the maximum is 13000 miles.
I've had no problem with not getting my monthly miles, i usually spend more than 13K every month and i get the same exact amount of 13K every month, i check them on skywards website, they usually update it on 16th of every month. I'm pretty happy with it, but i only wish they could increase the miles limit.
I've only had trouble activating my platinum card, as they said it was temporarily blocked, i was wondering why it was blocked, i just got it from the empost office and i never used it. that alone took them a week to fix since it was holidays season, and i had to use my other credit card for hotel reservations and other matters.
Other than that, i have no complaints about the product nor the service, the call service answer the phone quickly and are well knowledgeable, sometimes the system doesn't log my credit card number and the agent asks me to re-call them again so the CC# is logged properly into their systems, which is annoying, but it's fine, it happens in the most prestigious banks everywhere !