I just feel that I need to ask this question, is this normal in Dubai?
I am working in a restaurant. Just a couple nights ago, there are 2 couples in the restaurant, ordered a bottle of white wine from Chille. So, one waitess took the order went to the bar and found out that just a minute ago, some people (30 people) has taken all the Chillean white wine, so she went back to the table and told the 2 couples about how we ran out of the wine they choose. I was very suprise that when the waitress came to me and ask for my help.... she told me that the couples choose another wine from New Zealand it cost 50dhs more then the Chillean wine they choose originally, and the couples told the waitress that we have to charge that the Chillean wine price for the New Zealand wine. So I went to the table and one of the woman told me this ' SINCE YOU CANNOT OFFER SOMETHING FROM YOUR MENU, YOU WILL HAVE TO CHARGE US LESS OR GIVE US DISCOUNT'. Then I told her that we are a restaurant, we will run out one or two items everynight, and we cannot give thing out free or five discount everynight. Then I suggest her to have another Chillean wine which is 20dhs cheaper than the orginally chosen one, then she said that she did not want a lower quality wine, she wants a similar quality or better quality... bla bla bla and she needed not to pay for the extra since it was our fault that we ran out of items ... (I was wondering at the time why she did not ask me to give her a bottle of Dom Perignon and charge her the Chillean wine price?) Then this coversation (argument) went on for about another 3 minutes, they were not happy that we did not give discount for them and the whole night they were complaining about this and that. Have you seen anyone 'cheaper'? Mind you the Chillean wine was only 160dhs if only judge the quality of the wine by price, 160 dhs is the second cheapest wine in the menu, and.... she was talking about the quality?? These 2 couples stayed in the Burj Al Arab.
4 people came to the restaurant, ate and gone. After 8 days a lady from the 4 people wrote a complaint email to us, saying that they were regular customer, and 8 nights ago they ate in our restaurant, and being treated rudely and the food was very bad also there was a rude 'waiter' being rude to them all night. also, because of the bad service and bad food they left very early and she did not finish most of the food. We worte them back and asked them what name they used to made the booking and so we will look into the rude waiter, then we got a email back and saying that we have been sarcastic, and no intention to look into the matter. The same night, this lady send an email to the general manager of the company, and complained about she did not get a reply from us yet... so we dug out the bill for them, and while we could not remember any of the customers had compaint about anything on the night and could not see any record of any complaints or we could not remember there were dishes that people did not finsihed or left large portion (this is our procedure, if customer left large portion of food, staff will tell the manager and the manager will go to the customer to check out if the food was wrong) anyway so we looked at the bill, the orders were taken at 8pm and the checked out time was 11:15pm and there were 3 bottles of wine consumed. One funniest thing was that there were no waiters attenting to their table, there was a waitress.... and about the 'rude' attitude... ... we never found out what the rude waiter had said or done to them being accused 'rude'. Now, can anyone of you do the same? I mean being not happy in the restaurant, food is bad, service is bad, but can you stay for more than 2 hours and have 3 bottles of wine? and can you not complain on the same night if things were that bad, but instead write an email not the next day but 8 days after? Huh.... guess what happen after all the drama? YES!!!! They were in the restaurant 2 days after the initial compaint enjoying a free meal for 4.
Well... guest where are these cheap people come from??