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My Mobile Phone: 66813535011
Objective
To use my bachelors degree in Computer and Information Systems and 9 years experience in planning, developing, and implementing to obtain the position of Information Technology Manager, Project Manager or Network System Administrator / Call Center System / Engineer.
Summary of Qualifications
I am a seasoned IT veteran with more than nine years in the information technology field. My background includes Strategic Planning, System Integration, Network Operations, seasoned and analytical Information Technology Professional with successful track record as a manager with responsibility for IT team supervision, development of e-commerce, software, enterprise-wide network infrastructure plans, network administration, database administration and support. Excellent project management skills with ability to create realistic schedules, mange internal and contract resource, resolve critical path issues, set expectations, manage risk and deliver results consistently on-time and within budget. An excellent communicator and strong negotiator capable of influencing at all levels of management. Experienced in strategic network planning, business process, and problem solving methodologies. Expertise in network security, disaster recovery preparedness, and interoperability across multiple operating environments. Organized, service-oriented, and self-motivated with proven managerial and mentoring skills. Ability to learn new technology quickly and introduce changes in process to achieve departmental budget and performance goals, hand-on the following accomplishments:
Management and Leadership of the IT Department and Help-Desk Administration
Microsoft Windows NT 4.0/Win2K/Win2003 Design, Administration and Support
Network Design, Implementation and Support
Remote Access/Thin Client Server Support
Website Management, Development, and Administration
Software Development, Coding, Testing and Debugging
Database Management, Development, and Administration
Linux family, Sun Solaris Administration and Support
Wide Area Network Diagnosis and Troubleshooting, Administrator and Support
Contact Center Administration, Service and Support
Education
1995-1999 Chiangrai Rajabhat University, Chiangrai
Bachelor of Science in Computer Science
2004-Now King Mongkuts University of Technology Thonburi, Bangkok
Master of Science in Computer Engineering
Experience
Teledata (Thailand) Co., Ltd., 900/17 SVOA Tower, 21st Floor, Ramma III Road, Bangpongpang, Yannawa, Bangkok, 10120, March 2006 Now
Senior Application Engineer (Aspect Spectrum ACD and Nortel Contact Center)
Worked as Project Manager in project First Contact Center (FCC) Co., Ltd., (Call Center Outsourcing) implemented for Nortel Symposium 5.0 (Contact Center 5.0) about 200 licenses
Implemented and adapted CREST (CRM) System, uses in Teledata offices (Singapore, Thailand, and Philippine)
Developed new system of Sale Force Management Software for Teledata (Thailand) with Java, JSP, and MySQL included function, stored procedure and trigger.
Service support Aspect Spectrum ACD 24/7 at True Move (Mobile Service Provider) about 800 licenses (Agents) with certified
1. 0092 Aspect Spectrum System Management essentials V.10 , May 2006 (Japan)
2. 0097 Aspect Spectrum Installation and Configuration V.10 , May 2006 (Japan)
3. 0098 Aspect Spectrum Telephone Configuration V.10 , May 2006 (Japan)
Implementing Nortel Contact Center 6.0 at Synnex (Thailand) Co., Ltd., with Multimedia / Outbound System.
Trained at Nortel Singapore in the courses as
1. 920-172 Nortel Contact Center 6.0 Communication Control Toolkit,
February 2007
2. 920-166 Nortel Contact Center 6.0 Multimedia / Outbound,
February 2007
e-Steps Co., Ltd., Navamin Rd., Kanna-yao, Bangkok, April 2005 February 2006
Information Technology Manager / Project Leader (Contract)
Manage team of five technical professionals with responsibility for daily operations, network and telecommunications infrastructure planning, budgeting, and ensuring 99.99% uptime performance.
Spearhead procurement of hardware and software including vendor contract negotiation and relationship management.
Administrator network policies and secures access to remote users, and maintain corporate website as webmaster.
Building data center infrastructure for 5 servers to an integrated environment with redundancy, remote access, and VOIP support.
Infosys Technology Limited, Mysore, India, November 2004 - March 2005
Scholarship for training course in Computer and Information Technology by The National Science and Technology Development Agency, Ministry of Science and Technology Thailand.
Computer Hardware and System Software
Programming Fundamentals
Relational Database Management System (RDBMS)
System Development Methodology
Analysis of Algorithm
Object Oriented Concepts
User-Interface Design Issues
Web Architecture
Unix
Infosys Quality Systems
HTML/DHTML/CSS/Java Script
Oracle 8i(SQL * Plus, PL/SQL, Locking, Failure and Recovery)
Java / Advance Java Programming
Web Servers
Servlet Programming / JSP / JDBC
Rajamangala University of Technology Lanna Nan, 2001-2005
Header of IT Office
Focused on implementing department policies and procedures; Collaborated with staff to create professional development plans for each team member. Utilized helpdesk reporting to engage executive management and motivate staff to higher performance levels. Took the lead role of educating all instructors in IT Security.
Managed a seven-person IT department including a PC Technician, Network Administrator, Software Developer and Computer Operator. Added four new staff during my tenure: PC Technician, PHP and .NET Software Developer, Database Developer and Network Systems Engineer.
Responsible for more than 7 servers, 2 WAN circuits, 2 broadband internet connections, 2 websites and 2 domain names. Admin 2 Win2K domains, IIS, DHCP, DNS, WINS, Exchange, ISA 2000, AS/400, Cisco routers, Switches and Linux.
Performed extensive reengineering of Campus servers including DHCP, DNS and WINS services to allow for high availability and more efficient network operation.
Saved Campus from spending on a Microsoft Application Server by implementing and open source based on Linux.
Vice-Header of Self Access Office
Managed team to design and develop educational courseware.
Managed and trained 5 Self Access staffs and 3 engineers to support 2,500 students and 120 instructors to use internet room, multimedia rooms and library room.
Developed lesson plan and instructed a 3 months training course. Process involved extensive hands on training for student and outer organizations.
Trained and managed staffs for development of technical documentation and preparation of training materials for video, television, CD-ROM, projector, CCTV, VCD, DVD, tape, CAI, and computer software.
Project Manager
Provided leadership and direction to project team by understanding business process, gathering requirements, identifying potential usability issues, managing scope, and ensuring that an appropriate level of application quality was maintained at all times.
Played an instrumental role in re-architecting the Campus web site with primary responsibility for overall usability, site-wide navigation, and internal search functionality.
Managed a team of programmers and database designers in IT Department to design and develop of a large and complex document management system for Campus using VB, SQL Server, and Crystal Report.
Managed a team of programmers and database designers in IT Department to design and develop a project management to using JSP, Java Script and MySQL to track the progress of projects and requests in Campus and student final projects.
Freelance Programmer
Hotel Management System using VB and MS Access; Hotel management system for Easy Inn Nan. This software automates all the jobs with in hotel or guest house such as reservation, check-in, and check-out etc.
Image Gallery () using JSP, Java(Script, Beans), HTML, CSS, MySQL; To upload image files to the image gallery in their existing web portal for their employees, This module uploads bigger images and creates thumbnails on runtime and shows to the user both the thumbnail as well as original images, and cross-referencing other channels.
Java(Script, Servlet, Beans), JSP, J2EE, SQL server, Oracle, MySQL
ASP,PHP,.NET
PL/SQL
Teaching
Fundamental of Computer Systems
OOP
Java Programming
Database Management Systems
Computer Network
Microsoft office suites
Information System Design
Computer training, laboratory sessions, grading homework assignment, lecturing, grading final projects
Computer Services Co., Ltd., Chiangrai, 1998-2001
Programer
Visual basic, SQL Server, Crystal Report
dBaseIII Plus
Referees
Mr.Suppawat Skawratananon, Sale Manager (Enterprise), Teledata (Thailand) Co.,Ltd.,
Mr.Anunt Mongkolkeatchai, Header of IT Office at Rajamangala University of Technology Lanna Nan.
Dr.Theerawat Mongkolaussavarat, Director of Research and Development Support Department The National Science and Technology Development Agency. Vice-Chairman for the Information Technology Collaboration Project Between India and Thailand.